How do I contact the support team at Fair Go Casino?

You can reach the Fair Go Casino support team through live chat or via email. Live chat is recommended for urgent issues as it connects you with a human agent within minutes.

Is Fair Go Casino customer support available around the clock?

Yes, Fair Go Casino operates a round-the-clock support service available 24/7.

How quickly can I expect a response from the support team?

Via live chat, most players connect with a support agent within two to three minutes.

Can the support team help resolve withdrawal issues?

Absolutely. Withdrawal-related queries are among the most frequently handled issues at Fair Go Casino.

Does Fair Go Casino offer responsible gambling tools and support?

Yes. Fair Go Casino takes responsible gambling seriously and the support team is trained to assist players with deposit limits, self-exclusion, and more.

Privacy Policy

Last Updated: 2026

Shannon Journalism ("we," "us," "our," or "Company") operates the shannonjournalism.com website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including all associated content, functionality, and services offered on or through shannonjournalism.com (the "Site").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data: Name, email address, and other contact information you voluntarily provide through forms or inquiries.
Technical Data: IP address, browser type, operating system, and referring URL.
Usage Data: Pages visited, time spent on pages, clicks, and interaction patterns.
Cookie Data: Information stored through cookies and similar tracking technologies (see Cookie Policy below).
Device Data: Device identifiers and hardware settings.

How We Use Information

We use the information we collect for the following purposes:

To provide, maintain, and improve the Site's functionality and user experience.
To conduct analytics and understand user behaviour and preferences.
To track affiliate commissions and conversions from casino partners.
To send newsletters, marketing communications, or promotional material (where you have consented).
To comply with legal obligations and prevent fraudulent activity.
To respond to inquiries and customer support requests.

Cookie Policy

Our Site uses cookies and similar tracking technologies to enhance your experience. Types of cookies we use include:

Essential Cookies: Necessary for Site functionality and security.
Analytics Cookies: Track user behaviour and site performance (e.g., Google Analytics).
Affiliate Tracking Cookies: Monitor referral traffic and commission-qualifying actions to partner casinos.
Marketing Cookies: Support targeted advertising and retargeting campaigns.

You may opt-out of non-essential cookies through your browser settings or by using third-party opt-out tools. Please note that disabling cookies may affect Site functionality.

Third-Party Links

Our Site contains links to third-party websites, including online casinos and affiliate partners. We are not responsible for the privacy practices, terms, or content of these external sites. When you click on casino or affiliate links, you leave our Site and are subject to those third parties' privacy policies and terms of service. We recommend reviewing their privacy statements before providing any personal information.

Your Rights

As an Australian user, you have rights regarding your personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). These include the right to:

Access your personal information held by us.
Request correction of inaccurate or incomplete data.
Request deletion of your information (subject to legal obligations).
Opt-out of marketing communications.
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

If you are located in the EU or UK, GDPR rights may apply. If you are in the US, CCPA or state-specific privacy laws may provide additional rights.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Typically:

Personal data provided through contact forms is retained for up to 3 years unless you request deletion.
Analytics data is retained for up to 26 months.
Affiliate tracking cookies are retained in accordance with casino partner requirements and applicable law.

You may request deletion of your personal information at any time, subject to legal and contractual obligations.

Contact Us

If you have questions, concerns, or wishes to exercise your rights regarding this Privacy Policy or our handling of your personal information, please contact us at:

Email: [email protected]

We will respond to your request within 30 days or as otherwise required by law.